FAQ

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I need personal assistance with my order. Who can I contact?
Our customer service centre is happy to assist you with your order on +91 9045234944 (10 AM - 7 PM)
Thu, 16 Oct, 2014 at 4:25 AM
I am having problems ordering through your website. What can I do?
Our website is best supported by Internet Explorer and Mozilla Firefox. Please ensure that the browser you are using is up to date. If you are still experie...
Wed, 28 May, 2014 at 10:29 PM
What are cookies? Do I need to enable cookies in my browser?
They are the name of small amounts of data that are sent from a website to your browser and stored on your computer's hard drive. Your browser's pre...
Tue, 26 Nov, 2013 at 7:14 PM
Can I cancel an order?
Cancellations are allowed only till the item is shipped from our warehouse. Please contact our customer care to assist with you the same. No cancellations...
Tue, 26 Nov, 2013 at 7:17 PM
What is the return notice period?
Onlineshoppee has a no questions asked returns policy. We will gladly accept back any unused product in its original packing within 30 days of you receiving...
Wed, 16 Jul, 2014 at 10:35 AM
Are there any conditions placed on returning a product?
The returned product should be in the original packaging, and in the same condition as you received the product. Every product and package is labeled with...
Tue, 26 Nov, 2013 at 7:20 PM
How do I return a product to Onlineshoppee?
To return a product as per our return policy, please log in a request with our Customer Care team, either by sending an email to help@onlineshoppee.in or ca...
Thu, 28 Nov, 2013 at 11:13 AM
What if the packaging of the product is damaged upon delivery?
If upon delivery of the product, you discover that the product packaging has been opened or is damaged, please do not accept the package and immediately not...
Tue, 26 Nov, 2013 at 7:26 PM
What if the product has missing parts or defects?
If you received your product with missing parts, defects or accessories, immediately notify our Customer Care team. A replacement will be sent over to you a...
Thu, 23 Jan, 2014 at 10:12 AM
Can I return a product that is found to be faulty upon use?
Some Onlineshoppee products have an additional warranty period offered by the manufacturer. If after using such a product, you identify any flaw or manufact...
Tue, 26 Nov, 2013 at 7:28 PM